EVENT AGENDA
Registration
Welcome Reception
MONDAY
Registration
Breakfast
Welcome and Keynote with Dr. Rick Rigsby - Making an Impact
Break
Vendor Pavilion
Break
Vendor Pavilion Reception
Dinner and Entertainment
TUESDAY
Breakfast
Break
Break
Choice Engagement Roundtable (CHOC Owners Only)
SESSIONS
Energize/Inspire
With Kari Schwear
For leadership, pivoting means adjusting quickly and going with the flow, or fighting the ‘new normal’ and struggling to turn a profit. This can either strengthen or dismantle a team if everyone is not onboard from corporate down, creating uncertainty and lack of ownership. In this workshop, takeaways will include:
Identifying the gaps versus the gains (and achieving more gains).
How to electrify the day with Key Performance Habits that ignite and inspire.
Harnessing the power of compressed time - goodbye exhaustion and burnout, hello productivity and positivity!
How to quickly control emotions in less than 30 seconds using neuroscience methods.
Understanding the ultimate customer journey - how we sell is how we serve.
Next Level Business
With Scott Greenberg
Delve into the HUMAN factors of business that directly impact how well people work.
Scott Greenberg's session will help you THINK at a higher level with a peak performance mindset that keeps emotions in check and yields the clearest, most productive perspective possible. You'll leave with tools for improving business from the inside out that enhance employee mindset, skill-set and performance.
Strategize: Legal Issues Affecting Franchisees
With Fisher & Phillips
From staff and guest health and safety, to data protection, cannabis laws, and contractual obligations, attorneys from Franchise Legal Experts Fisher Phillips will walk you through the hot topics franchisees face today.
STR - Hotel Data Update
This year, CHOC is once again pleased to provide your regionally specific STR benchmarking report. The STR program is used throughout the global hotel industry and is the premiere revenue analysis and benchmarking platform to compare your company’s progress to valuable industry data.
These sessions are specifically designed to support you and your regional performance, and are designed with both new and seasoned revenue managers in mind. Learn how to get the most out of ChoiceMAX by capitalizing on local competitive intelligence.
Choice U - RISE to New Expectations: Intentional Leadership and Purposeful Team Development
With Christy Price and Sean Tibbetts
Join ChoiceU for this interactive session where you will leave with actionable items to help you RISE to the new expectations of your guests and staff. You’ll discover fresh ways to lead team members to deliver value driven service to guests while attracting and retaining the right employees.
RISING TOGETHER CHOC Executive Panel:
This candid conversation, featuring your CHOC Executive Team along with Tim Shuy, Vice President, Owner and Portfolio Strategy at Choice Hotels, will help you get them most out of maximizing your investment, your engagement and your approach to the current competitive landscape.
SPEAKERS
Choice U - RISE to New Expectations: Intentional Leadership and Purposeful Team Development
Have you ever wondered what the “perfect job” would look like? Just ask Christy! After nine years of sharpening facilitation and leadership skills with hotel management companies across the eastern US, she had the privilege to come back to her Choice Hotels roots when she joined Choice University in 2009.
This was a change from her first days with Choice Hotels in the late 1990s where she was an opening leader and General Manager of several Manor Care Owned and Operated hotels in North Carolina. Christy now has the opportunity to collaboratively lead the Certifications, Tailored, and International Learning Initiatives with Choice University by partnering with other learning professionals, subject matter experts, and hoteliers.
Choice U - RISE to New Expectations: Intentional Leadership and Purposeful Team Development
With a 25 years background in the hospitality industry, Sean Tibbetts is a subject matter expert in the following areas of hotel operations: Management and Leadership, Operations, Housekeeping, Sales & Marketing, Human Resources, Food & Beverage, Hotel Accounting Practices, and Revenue Management. Sean joined Choice in 2006 as a Systems Performance Trainer.
His vast knowledge of Choice systems has afforded him several opportunities to work hand in hand with Choice’s franchisees onsite and at regional and annual workshops. Sean is currently working with the Choice University Team as a Learning Facilitator. His efforts with Performance Engagement, Guest Experience Improvement, Socially Speaking/Social Media topics, SmartRates, as well as Choice University’s HOST and ONBOARD certification programs continue to help drive results for all participants and students. Sean continues to bring strong recommendations from all that attend or have an opportunity to work with him.
Scott Greenberg designs game-changing steps to grow businesses, build high-performing teams and create unforgettable customer experiences. For ten years Scott was a multi-unit, award-winning franchise owner with Edible Arrangements. His operation won international recognition: “Best Customer Service” and “Manager of the Year,” out of more than 1000 locations worldwide. Today he’s a sought-after international speaker, business coach and author with clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and countless other companies in all 50 U.S. states and throughout the world.
Going beyond numbers and profits, Scott delves into the human-side of business to help organizations boost performance and make a memorable impact on the lives of customers and employees. He is a VIP contributor to Entrepreneur.com and the author of the book, The Wealthy Franchisee: Gaming-Changing Steps to Coming a Thriving Franchise Superstar.
Kari Schwear is a 7-x career path conqueror, turned professional Executive Coach, Speaker, and Corporate Trainer. She also co-authored the #1 Bestselling book, The Successful Mind, Tools for Living a Purposeful, Productive, and Happy Life, published in 2020.
Kari’s professional career spans from hospitality to banking, business development to real estate, the medical field, and the luxury automotive brand, Porsche.
Kari started GrayTonic and the Question the Drink® movement in 2018 after her own experience led her to the service of others. She specializes in the gray areas of life and holds many certifications including Neuro Linguistic Programming, Motivational Interviewing, Life Coaching, and several trauma courses through the NICABM. Kari is also an active member of the National Speakers Association in Virginia.
She resides in Richmond, VA with her husband of three decades, her very spoiled rescue Pitbull mix pup, and her 13 yr. old Persian kitty that rules the house. Kari is also the proud Momma of two grown sons that she adores dearly.
Strategize: Legal Issues Affecting Franchisees
With extensive practical experience in the industry, Fisher Phillips’ Hospitality team is on top of the special workplace challenges you face, including complying with wage and hour, sexual harassment, and ADA accessibility laws. Its lawyers are longtime members of – and thought leaders for – industry groups including the American Hotel and Lodging Association, the National Restaurant Association, the Coalition of Franchisee Associations, and the Asian American Hotel Owners Association, along with more than 20 state and local organizations across the United States.
Team members focus on hotels, restaurants, breweries and wineries, and gaming, bringing a thorough understanding of ownership, management, and franchise structures, the various types of properties involved, and what it means when these establishments overlap.
